FAQ
How much is delivery?
Nationwide delivery is €7.95 per order
Local pickup is free just select this option at the check out.
What if I want to order a large quantity?
If you want to purchase a large quantity of Medal Hangers, please contact us for a quotation.
What is the delivery time?
Orders will be sent out within 5-7 working days & you should expect delivery within 2 working days after receiving email confirming dispatch. If you need your item by a certain date, let us know & we will do our best to accommodate you.
Can I have any design?
Yes, if your preferred design is not on our website, please contact us by email, phone or Facebook & we will do our best to make your ideal Medal Hanger.
How do I fit the Medal Hangers?
Fitting instructions are provided in the box.
How do I pay?
Payment can be made with your credit card through PayPal or by using your PayPal account. It is the safest most secure & easiest way to buy online. You are not required to have a PayPal account to buy from us.
What if I make a spelling mistake?
We will print what is entered into the text box, so please check & recheck for typos & misspellings before your order is complete. If you notice a mistake after submitting your order, please contact us ASAP, so that the mistake can be rectified before we make the medal hanger. If we have already made the medal hanger before you contact us with the mistake, unfortunately there is nothing we can do about it.
What if I want to return an item?
If you are not 100% happy with your item, you can return it for a full refund. Please contact us by email within 3 days of receiving it, giving your reasons why you are not satisfied with it. Please return it to us in its original condition within 14 days of receiving it, to get a full refund (excluding delivery costs). We reserve the right to refuse the refund of items that have been misspelt, have clearly been damaged or used by the customer. Customised products are non-refundable. If an item has been damaged during delivery, please photograph the item & email it to us within 3 days. Items that have been clearly damaged in transit will be replaced immediately at no cost to the customer
How many medals can I fit on a medal hanger?
Standard Medal hangers have 9 hooks & can hold 36 standard medals.
Large Medal hangers have 17 hooks & can hold 51 standard medals.
Stainless Medal Hangers depend on size chosen
Wooden Medal Hangers with one row hold approx 24 medals, 2 rows hold approx 40 medals
